Return Policy

We want you to be entirely delighted with your purchase at PlayAndIonie.com. If you are dissatisfied with your purchase, you may return it within 14 days of receipt. The product must be in its original condition, unused, and with all tags remaining attached in order to be returned.

Please contact our customer service staff through email or phone to start a return. We will issue you a return authorization number and instructions for returning the merchandise. Please keep in mind that the cost of return shipping is the responsibility of the buyer.

We will provide a refund to the original payment method used for the transaction once we receive the returned merchandise and check its condition. Please take up to 14 business days for your refund to be credited to your account.

Please keep in mind that some things, such as limited edition or customized items, may not be returnable. All exclusions will be indicated explicitly on the product page.

Please contact our customer care staff right once if you get a faulty or damaged product. We will issue you a return authorization number and, if necessary, arrange for a replacement or refund.